Bug #10994

Asha - Issue with the conversation report, conversation displaying in report doesn't exists under operator

Added by Vijay Aluguvelli almost 7 years ago. Updated almost 7 years ago.

Status:ClosedStart date:08/13/2018
Priority:NormalDue date:
Assignee:Vijay Aluguvelli% Done:

0%

Category:-Spent time:-
Target version:-
Steps to reproduce:1.Issue with the conversation report, conversation displaying in report doesn't exists under operator. User Type:Master admin
Severity:Minor Operating System:
Category:Code Issue Internet Explorer:
Domain:prakash.kwetoo.com Mozilla Firefox:
Webroot:Asha Chrome:No
Component:Other Safari:No

Description

Go to admin adn check all users 10th August, 2018 - 13th August, 2018 report.
Of 10th august, under Pre Breakfast there is a conversation but that doesn't get exists when login with same operator.
Issue with the conversation report, conversation displaying in report doesn't exists under operator.

Asha-conversationReport-Issue.jpg (497 KB) Vijay Aluguvelli, 08/13/2018 06:00 PM

Asha-conversationReport-Operator-compare-Issue.jpg (545 KB) Vijay Aluguvelli, 08/13/2018 06:13 PM

History

#1 Updated by Vijay Aluguvelli almost 7 years ago

Also when compare in operator and in admin, mismatch of some conversations and sequence

#2 Updated by Prakash Patel almost 7 years ago

  • Status changed from New to Feedback
  • Assignee changed from Prakash Patel to Vijay Aluguvelli

This is not actual conversation made on dev, we had copy production conversation data on dev...
so it might be mismatch some data, you can test actuall call and see the report

#3 Updated by Vijay Aluguvelli almost 7 years ago

  • Status changed from Feedback to Closed

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